ADVANCE: Take Your Next Step with Mike Acker

Ep 13 | Exceptional Customer Service

January 20, 2021 Mike Acker Season 1 Episode 13
ADVANCE: Take Your Next Step with Mike Acker
Ep 13 | Exceptional Customer Service
Chapters
ADVANCE: Take Your Next Step with Mike Acker
Ep 13 | Exceptional Customer Service
Jan 20, 2021 Season 1 Episode 13
Mike Acker

INTRODUCTION TO EPISODE 13

On a scale of 10, how would you rate your company's customer service? 8.. 9.. Outstanding? 

Exceptional Customer Service goes much beyond just convincing a person to choose your services. It not only helps customers feel comfortable, but also incredibly increases your revenue. On the show today, Mike interviews Dr. Kelly Henry, Business Coach and Author of the book “Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits”. Listen in to the show today for quality tips to scale your business with laudable customer service!


(For the full show notes and more resources, at no cost, visit https://connect.stepstoadvance.com)


EPISODE 13 SUMMARY & HIGHLIGHTS: What is Exceptional Customer Service?

4:07 

Relentless focus on a customer, consumer or patient and making them feel their best at the time they're doing business with you.

4:38 

Customer Service can be of two types: Proactive or Reactive Customer Service.

When the employee and the client are both in a good mood, and the environment aids better service, then it is reactive great customer service.  Proactive customer service is independent of such external factors and aims at giving the best at all times.


What do we need to know more about Customer Service? 

7:16 

Most businesses think they provide great customer service. But the truth is, 80 percent of the businesses function at a level of average customer service to below that. We need to accept this truth and work towards improving it.

Things we can do to improve our Customer Service skills:

13:45

  1. Put a smile on your face. Wear it as your uniform. It creates a lasting impression and puts your customers at ease.
  2. End on a good note. People often remember this better than the first impression.
  3. Manners matter. Using words such as “please”and “thank you” also show your respect towards another person. Use them at all times and all platforms.


KEY QUOTES: 

07:47-07:51

“Most businesses do have pieces of great customer service.”

19:02-19:09

“Let’s do the simple things consistently and you’re gonna reap the rewards because of them.”


RESOURCES MENTIONED ON THE PODCAST: 

●      Book: Define and Deliver Exceptional Customer Service by Dr. Kelly


CONNECT WITH DR. KELLY 

●      Website

●      LinkedIn


(For the full show notes and more resources, at no cost, visit connect.stepstoadvance.com) 

Also, check out the video at https://www.youtube.com/c/ADVANCEwithMikeAcker 

Show Notes

INTRODUCTION TO EPISODE 13

On a scale of 10, how would you rate your company's customer service? 8.. 9.. Outstanding? 

Exceptional Customer Service goes much beyond just convincing a person to choose your services. It not only helps customers feel comfortable, but also incredibly increases your revenue. On the show today, Mike interviews Dr. Kelly Henry, Business Coach and Author of the book “Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits”. Listen in to the show today for quality tips to scale your business with laudable customer service!


(For the full show notes and more resources, at no cost, visit https://connect.stepstoadvance.com)


EPISODE 13 SUMMARY & HIGHLIGHTS: What is Exceptional Customer Service?

4:07 

Relentless focus on a customer, consumer or patient and making them feel their best at the time they're doing business with you.

4:38 

Customer Service can be of two types: Proactive or Reactive Customer Service.

When the employee and the client are both in a good mood, and the environment aids better service, then it is reactive great customer service.  Proactive customer service is independent of such external factors and aims at giving the best at all times.


What do we need to know more about Customer Service? 

7:16 

Most businesses think they provide great customer service. But the truth is, 80 percent of the businesses function at a level of average customer service to below that. We need to accept this truth and work towards improving it.

Things we can do to improve our Customer Service skills:

13:45

  1. Put a smile on your face. Wear it as your uniform. It creates a lasting impression and puts your customers at ease.
  2. End on a good note. People often remember this better than the first impression.
  3. Manners matter. Using words such as “please”and “thank you” also show your respect towards another person. Use them at all times and all platforms.


KEY QUOTES: 

07:47-07:51

“Most businesses do have pieces of great customer service.”

19:02-19:09

“Let’s do the simple things consistently and you’re gonna reap the rewards because of them.”


RESOURCES MENTIONED ON THE PODCAST: 

●      Book: Define and Deliver Exceptional Customer Service by Dr. Kelly


CONNECT WITH DR. KELLY 

●      Website

●      LinkedIn


(For the full show notes and more resources, at no cost, visit connect.stepstoadvance.com) 

Also, check out the video at https://www.youtube.com/c/ADVANCEwithMikeAcker